Frequently Asked Questions

Our Products

Shipping & Shopping Online

Returns and Exchanges

Our Brand

Our Products

The Orquídea + Vitamin C Hydrating Glow Oil is suitable for all skin types. It is suitable for dry, combination, and even oily skin types.

Although there are some misconceptions that face oils are not best for oily skin, we believe that they can in fact help to regulate the skin’s production of sebum and help address acne. One of our main ingredients, Maracuya, for example, is known to even diminish the skin’s production of oil.

We recommend using the oil morning and night as part of your daily skincare routine. You may also use it as a boost of hydration through out the day as needed.

We recommend incorporating the Hydrating Glow Oil as the final step of your beauty routine, after applying cleansing, misting, toner and/or serums. It can also be used in place of a serum, as it acts as a treatment delivering high levels of active nutrients, such as Orchid, Vitamin C, and Bakuchiol. It can even be layered on top of a cream moisturizer to amplify its hydrating benefits, lock in moisture, and deliver additional brightening and rejuvenating actives.

We formulate according to the strictest standards for "Clean Beauty" as defined by leading retailers in the space. Until there is true regulation of the term "Clean," we adhere to the rubrics of retailers such as Credo Beauty who are paving the way for defining the term. Our products are free from over 2,700 harmful ingredients, including but not limited to:

DEA, Gluten, Mineral Oil, Parabens, PEGs, Petroleum, Phthalates, Silicones, Sulfate Detergents, Synthetic Fragrances & Dyes, TEA, Urea. 

Learn more here or write to us at hola@joaquinabotanica.com

 

The Hydrating Glow Oil is only scented by the natural ingredients it contains. The sweet, buttery, nutty scent is naturally occurring from our potent oils. It is free from Fragrance and Essential Oils.

The Hydrating Glow Oil is Fragrance-Free. It is only scented by the natural ingredients it contains. The sweet, buttery, nutty scent is naturally occurring from our potent oils. It is also free from Essential Oils.

The Hydrating Glow Oil does not contain essential oils.

We always recommend asking your doctor to confirm that products are safe to add to your routine when pregnant and nursing. It may be helpful to relay our ingredient list, Clean Standards, and note that the Hydrating Glow Oil is 100% Natural Origin

The Hydrating Glow Oil includes Bakuchiol, a natural, plant-based retinol alternative. It has been shown to be safe during pregnancy and nursing, while it is recommended not to use traditional retinol during pregnancy and nursing.

Our products are vegan and free from animal-derived ingredients. They are also cruelty-free.

We believe that clean practices should be friendly not only to our health, but to animals and the environment as well.

The Hydrating Glow Oil is 100% Natural Origin using exclusively high quality botanical ingredients and clinical actives. Its is free of harmful chemicals, vegan, and fragrance-free.

Several of the ingredients in our formula are certified organic and/or Cosmos and Ecocert Approved. We ingredients are wild-harvested, and sustainably grown without the use of harmful pesticides and chemicals.

We made the decision to use only glass containers in our commitment to building a sustainable brand. We strongly encourage you to recycle your bottles. Please rinse out your glass containers and include them with your glass recycling.

Our unit cartons are created with recyclable paper and decorated with vegetable-based ink. Additionally, our shipping boxes are derived from recycled material and are 100% recyclable. Please include these with your paper recycling.

Our key natural ingredients are sourced from Latin America and coupled with premiere clinical actives that we source from around the world. Our products are then formulated and batched in California by leading chemists in clean beauty innovation. Our formulation and manufacturing partners were selected for their extensive knowledge of formulating according to our strict clean standards.

Our key natural ingredients are sourced from Latin America and coupled with premiere clinical actives that we source from around the world. Our products are then formulated and batched in California by leading chemists in clean beauty innovation.

If a natural ingredient we seek is not currently produced for cosmetic use in Latin America and/or is not currently available at the standard of quality and potency that we require, we source from another location until more options become available. 

Shipping & Shopping Online

We offer Free ground shipping on all domestic orders in the United States.

You may also select other faster shipping options from USPS or our Expedited option, which primarily uses UPS.

Should you have any questions, please email us by simply responding to your order confirmation.

We may ship internationally with DHL, but please note that these fees are higher than what we can offer domestically. In the future, we plan to facilitate more economical shipping options in order to reach our global community.

Please note that certain countries may impose import taxes, duties, and other fees. We cannot be responsible for any important duties or taxes incurred. Additionally, if a customer chooses not to accept the package due to fees, we will not be able to accept returns or issue a refund. Any additional shipping costs incurred by not accepting an international shipment will be billed directly to the customer.

We offer free Ground Shipping (4-8 days) on all domestic orders.

You will receive an email with your tracking information.

Currently, we are only sold via our website. However, we plan to expand to international retailers in the near future. Please sign up for our newsletter here to be the first to know when we do.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you find that a product is not working for you, please write to us at hola@joaquinabotanica.com.

We can accept returns of un-opened or lightly used product within a 30-day window.

Because we offer free shipping on domestic orders, we are not able to provide free shipping for returns.

Please write us at hola@joaquinabotanica.com if you receive damaged or defective product, and we will immediately send you a replacement at no cost.

We want you to love each and every product, and will always exchange damaged or defective pieces.

Our Brand

The brand is named after our founder's great-great grandmother, who founded one of the first apothecaries in Cali, Colombia in 1875.

Our company is primarily based in New York, but we work with a team based across the globe - from California, to Colombia, to El Salvador. Our key natural ingredients are sourced from Latin America, and our R&D and manufacturing team of clean beauty experts is based in California.

We are currently carried directly via our website. Please sign up for our newsletter to be the first to know when we enter retailers.